This Privacy Policy explains how jiliok collects, uses, stores, and protects the personal information of Filipino players on our platform. By creating an account or using any part of our service, you agree to the practices described here. If you have questions, our FAQ page is a good place to start.
When you register and use jiliok, we collect personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, bet history, and session activity to ensure the integrity of your account. Technical data — including your IP address, device type, browser version, and approximate location — is gathered automatically when you access the platform. We may also collect information you provide voluntarily, such as when you contact our support team or respond to a survey. All data collected is limited to what is genuinely needed to deliver a safe, compliant, and enjoyable experience for Filipino players. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.
The personal data we hold is used to create and manage your jiliok account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your activity data to detect and prevent fraud, money laundering, and any misuse of the platform that could harm other Filipino players. Your contact details allow us to send you important account notifications, security alerts, and — where you have opted in — promotional communications about platform features and offers. We analyse aggregated, anonymised usage data to improve the platform experience, fix technical issues, and develop new features. jiliok does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data shared with third-party service providers — such as payment processors and identity verification partners — is limited strictly to what those providers need to perform their contracted services. You can update your communication preferences at any time through your account settings.
jiliok applies industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account data is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to staff who need it to perform their specific roles, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities in accordance with applicable data protection law. You also play an important role in keeping youraccount secure — always use a strong, unique password and never share your login credentials with anyone else. If you suspect unauthorised access to your account, contact our support team immediately so we can take protective action without delay.
jiliok shares your personal data only in limited, clearly defined circumstances and never for purposes beyond what is described in this policy. We work with trusted third-party service providers — including payment processors, identity verification services, and platform infrastructure partners — who are contractually required to handle your data securely and only for the specific purpose for which it was shared. Where required by Philippine law, court order, or a lawful request from a regulatory authority, we may disclose personal information to the relevant body. If jiliok undergoes a business restructure, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material change to how your information is handled. We do not share your data with advertisers, data brokers, or any third party for commercial profiling purposes. All third-party partners we engage are assessed for their data protection practices before any sharing arrangement is established. You may request a summary of the categories of third parties with whom your data has been shared by contacting our support team.
We retain your personal information for as long as your jiliok account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping requirements. Data that is no longer needed for any legal, regulatory, or operational purpose is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, and we will confirm the expected deletion timeline in writing. Anonymised, aggregated data derived from your usage may be retained indefinitely for statistical and platform improvement purposes, as it cannot be used to identify you. You have the right to request information about the specific retention periods that apply to your personal data by contacting us directly.
Under applicable Philippine data protection law, you have a number of rights in relation to the personal information jiliok holds about you. You have the right to access a copy of your personal data, to correct any inaccurate or incomplete information, and to request the deletion of data that is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing, request that we restrict how we use your data while a complaint is being resolved, and — where processing is based on your consent — withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. If you wish to exercise any of these rights, please contact our support team with your account details and a clear description of your request; we will respond within the timeframe required by law. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. We take all such requests and complaints seriously and will work to resolve them promptly and transparently.
jiliok may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date, and registered players will be notified through a platform notice or email. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after any update has been posted constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account. For any questions about this policy or your data rights, the FAQ page and our support team are both available to help.
Effective Date
This Privacy Policy is effective as of 1 January 2025 and applies to all registered accounts on the jiliok platform. For related policies, see our Terms and Conditions and Responsible Gaming pages.
Quick answers to what Filipino players ask most about how jiliok handles personal data.
Play with confidence on jiliok — your personal information is protected, your transactions are secure, and your rights as a Filipino player are always respected.